Tutorial on how to use the ZionCare app and the oCare Pro 100 device
ZionCare App and Wearable Device Guide (tBPC)
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- Search for ZionCare on Google Play or App Store.
- You can download and install it.
- After the installation is complete, you can open the App.
- Select your mobile phone or email address to register and enter your name.A
- Then enter the details. The password must contain uppercase and lowercase English and numbers.
- Once you receive the verification code and enter it, you can complete your registration.
- Please log in first after installing the App.
- Just enable the permissions requested by the App.
- Install and open the App in the same way as iOS system.
- But the order will request permission first.
- Then login again.
- 開啟ZionCare App後，請確認有將藍芽開啟。
- 另一方面也記得開啟裝置的藍芽左上方可確認開啟狀態。
- 此時App會自動偵測裝置裝置連接後會出現配對碼，輸入完畢送出即可完成配對。
- 完成后手機將會出現已經連接訊息，裝置左上方則出現連接圖示。
- iOS開啟藍芽的方式亦是如此。
- Then return directly to the ZionCare App and the system will automatically search for the device name.
- Confirm that the phone and device icon are connected.
- 在首頁選擇裝置確認已連接並點選選擇按鍵。
- 滑至下方點選記錄測量來即時量測。
- Please keep your body stable for 5 seconds after starting the measurement.
- After the measurement is completed, you can see the data immediately, and click OK to return.
- Click on the card below to record and measure resting heart rate.
- Please keep your body stable for 1 minute after starting the measurement.
- 量測完畢後會自動返回量測頁面，並顯示靜止心律數據於下方卡片。
- Click on your personal page and scroll to the bottom.
- 依序填寫三份問卷 (STOP BANG、ESS、ISI)， STOP BANG問卷可評估睡眠呼吸中止症，ESS問卷可評估嗜睡程度，ISI問卷可評估失眠程度。
- After filling in, you can see the last submission timestamp. If you make a mistake, you can refill it.
- 確認ZionCare App已與穿戴裝置藍芽連接，並點選選擇按鍵。
- 點選記錄睡眠即可使穿戴裝置進入記錄模式，點選OK後可移動手機或關閉手機，隔日同步數據再次開啟即可。
- There is no icon in the lower right corner of the wearable device before it enters recording mode.
- 戴著穿戴裝置睡一晚後，在首頁選擇裝置。
- 選擇後點選同步數據。
- 點選開始即可開始上傳，期間請勿讓手機離穿戴裝置過遠，穿戴裝置上傳中會顯示下方畫面。
- After uploading, click OK to return.
- 在首頁點擊好眠工具。
- 選取睡眠日誌。
- 點擊日期及新增睡眠日誌。
- 選取要新增的活動並在時間軸上點擊時間。
- 接著會進入活動細節填寫的畫面，填完選儲存即可。
- 資料會暫存並顯示在時間軸上，若活動全部填寫完畢可點下一步。
- 在睡眠頁面裡面可填寫上床至下床等時間，也能記錄睡覺時醒來的次數與時間。
- 完成後一樣選擇下一步即可暫存資料。
- 最後會進入感覺頁面。
- 填寫完畢選下一步，這時暫存的所有資料將全部送出記錄。
- 儲存完畢會顯示上方通知，並立即出現剛剛填寫的所有資訊。
- 展開睡眠資訊可瀏覽睡眠細節，若想修改資訊可點選編輯睡眠日誌。
- 一樣的流程再走一遍即可完成編輯。
- 最後一樣可回到列表確認所有資訊是否正確。
- Switch to the sleep page to view all reports.
- Click on the date to browse the sleep report content of that day.
- Click the upper right button to share your sleep report.
- Switch to the Trends page to browse sleep trends.
- Adjust the band at a suitable length.
- After wearing it, the back side needs to be close to the skin of the wrist, and it will not move forward or backward with slight shaking to wear it correctly.
- The edge of the watch should not extend beyond or cover the ulnar styloid process.
- 將錶帶稍微調鬆，並從側邊找到卸除卡扣。
- 卸除後可找到充電口，將Micro USB 傳輸插入即可充電，大約3小時可將裝置充滿電力。
- Just put the device back after charging is complete.
FAQ
Please check below each white input field for any red warning messages. If a red message appears, it means the field is incomplete or the format is incorrect. Kindly review and make the necessary corrections.
Please make sure the mobile number you entered is correct. If it is incorrect, please correct it and try again. Also check your signal strength—if it's weak, try moving to a better location to improve signal quality, and wait patiently or resend the verification code.
On Android, any app that uses Bluetooth to connect with other devices must request location access as a privacy requirement enforced by the system. Since the oCare Pro 100 transmits data via Bluetooth, the ZionCare App is required to request location permission on Android. However, your location data is not recorded by the ZionCare App, and it does not actively request any unnecessary privacy permissions.
Using the data sync function and viewing all analysis results in the app requires a connection to the database for uploading and processing. Please ensure that your mobile data or Wi-Fi is enabled and connected while using the app.
The purpose of the questionnaire is to help healthcare professionals better understand the user's sleep issues and lifestyle habits, perform an initial assessment of sleep disturbances, and serve as a reference for future diagnosis and treatment. If time permits, it is recommended that you complete the questionnaire.
Next, check if Bluetooth is enabled on your phone. If both oCare Pro 100 and the phone’s Bluetooth are on but pairing still fails, proceed with the following steps:
- Check if "Bluetooth" access is enabled. If not, allow the app to use Bluetooth. Enabling "Cellular Data" is also recommended. If you’re on Wi-Fi, it doesn’t matter whether "Cellular Data" is allowed, but if you leave Wi-Fi, be sure it’s enabled.
- Exit Settings, open the app and log in, turn on the oCare Pro 100, and try pairing again.
- In "Permissions", allow both "Location" and "Nearby Devices".
- Exit settings, open the app and log in, turn on the oCare Pro 100, and check if pairing completes automatically.
- Tap "Unpair" or "Forget" to remove it from the paired devices list.
- Exit Settings, open the app and log in, turn on the oCare Pro 100, and try pairing again.
Turn off the watch, restart it, and check the firmware version displayed below the startup screen. If it is lower than ver: 5.202, the watch does not support remote recording via the app. Please contact us for a firmware upgrade service.
Normally, uploading 6–8 hours of sleep data takes around 3–5 minutes. If you don't upload data daily, it will accumulate and take longer during the next sync. We recommend uploading daily to reduce waiting time. After uploading, the wearable device will automatically delete the data to free up storage. If the white upload status bar at the bottom of the app gets stuck, close the app completely (not just in the background), restart your phone, reopen the app and the watch, and try syncing again.
Make sure that before sleeping, you opened the app and pressed "Record Sleep". The camera icon should appear on the bottom right of the watch screen for data to be recorded. If you did follow these steps but the issue persists, please contact customer support for assistance.
After syncing is complete, do not close the app immediately. Keep it open and wait. If a gray icon appears below the report date, it means the data is still being analyzed. This usually takes about 3–5 minutes, so please be patient.
"Yellow icon"(insufficient sleep) – If valid sleep time is less than 2 hours, no analyzable sleep data can be generated and no report will be shown in the app.
"Red icon"(signal abnormality): A high percentage of invalid data was collected, which may be due to:
- Excessive movement during sleep.
- The blood flow at the measurement site may be weaker than normal.
- The watch may be worn incorrectly or positioned improperly.
Please try the following to improve results
- Please adjust the tightness of the watch so that it fits your arm better to ensure that the sensor on the back of the watch can have good contact with the skin for measurement.
- Try wearing the ring on a different hand.
- Please perform sleep testing for several nights to avoid misjudgment based on data from a single day.
How to use the wearable device?
Device wear
Adjust the band at a suitable length.
Don't let the device edge over or cover the wrist bone.
Clasp the folding buckle. Please note that the device needs to wear snugly against the skin and won't move back and forth when you swing your arm.
Press reeds at the side of folding buckle and pull up. Then, the device can be removed.
Device operation
Long press the button at the bottom right of the wearable device to turn it on, please pay attention to whether the battery is sufficient.
After power on, the button on the lower right side of the wearable device can switch to the menu and select menu items.
After powering on, the button on the upper right side of the wearable device can switch the screen of time and detection mode, and can also switch options in the menu.
Wearable check
After wearing, please click Record Now through the ZionCare App to enter the measurement mode.
The SpO2 should be between 95%~100%. (Below 90% is considered lower than normal.)
Pulse rate should be between 60/bpm~100/bpm.
Respiratory rate should be between 12/rpm~16/rpm.
Get the best results
The way of wearing is the link that most directly affects the monitoring results, please pay attention to these points:
- When wearing, confirm the tightness of the wearing, and ensure that the wearing device is in parallel with the skin to improve the monitoring accuracy.
- The wearing position should be behind the wrist bone. If it cannot fit the skin, it can be moved to the upper part of the arm.
- The ZionCare wearable device is a monitoring device specially made for sleep, and the monitoring should be done during stillness or sleep as much as possible.
For a small number of users, some factors may cause the measurement to be inaccurate:
- Skin blood flow, if the blood flow is too low due to the surrounding environment, it may affect the monitoring of blood oxygen concentration, such as too cold in winter.
- Skin changes, such as temporary or permanent skin changes such as tattoos, may also affect the monitoring results of the wearable device.
- If the body movement is not still and relaxed during the measurement, it will also make it difficult for monitoring to judge the current physical condition, such as arm force, shaking, etc.
- The heart rate is too high. If your pulse rate at rest is higher than 150/bpm, it will not be able to monitor effectively. Normally, it should be between 60/bpm~100/bpm.
How to install the ZionCare application?
Install the application
Apple users:
Go to the App Store and search for the ZionCare App to download and install.
Android users:
Go to Google Play and search for ZionCare App to download and install.
Enable bluetooth transfer permission
After the installation is complete, the ZionCare app needs to turn on the Bluetooth transfer permission to upload the wearable device data to the app.
Create an account
If you don't have an account, you can sign up by clicking Create Account after entering the app .
Fill in the account information
When registering an account, you need to fill in basic data such as gender and birthday.
Sign in
If you have already registered an account, you can go back to the login screen to log in.
How to connect the wearable device to the application?
Device pairing
Turn on the wearable device and the app, and confirm that the Bluetooth function is turned on, and the device can be automatically connected via Bluetooth. The first pairing requires a 6-digit verification code, which will be displayed on the screen of the wearable device. , enter and click to match.
Help:
- How to use the wearable device?
- The wearable device cannot be connected.
Device connection
If the connection is successful, you can see that the bluetooth symbol on the upper left of the wearable device turns into a double arrow symbol, and the wearable device icon on the upper right of the app will also switch to blue. If only the bluetooth symbol is displayed, it means that the wearable device has turned on the bluetooth. function, but not connected to the app, just open the app and keep it connected.
Help:
- How to use the wearable device?
- The wearable device cannot be connected.
How to record sleep and get reports?
Record data
You can start recording data through the menu of the wearable device, or through the start recording button on the home page of the application. If you enable it through the application, please make sure that the wearable device is connected.
Help:
- How to use the wearable device?
- The wearable device cannot be connected.
Synchronous data
After data collection is complete, you can go to the homepage of the app and click the Sync Data button to upload. At the same time, the wearable device will display the uploading icon. Please do not interrupt the operation at this time, and please keep the connection during the operation.
Help:
- How to use the wearable device?
- Sync data waiting too long.
Start sync
Click the Start button on the screen.
Let stand for 5-10 minutes to upload data.
This screen will appear when complete.
Sleep Report
After the upload is complete, you can go to sleep and click the dark round button to view the sleep report of the day.
Detailed data
Through the data switch above, in addition to the overview information, you can also browse according to the blood oxygen concentration, pulse and respiratory rate respectively. The share button on the upper right can also share the report with others.
Report share
After clicking Share, the share list will open. The options in the list vary according to the apps installed on the phone. Common options are: Line, Mail, Messenger, etc.
Take Line as an example. After clicking it, you can choose to send it to an individual or a group, and you can enter a sharing message below.
The shared sleep report can be confirmed in Line after completion.
Sleep trends
When enough sleep data is collected, you can go to Trends to view changes over time.
Set measurement
First, check the connection status of the wearable device.
And switch the wearable device to measurement mode.
Record measurements
When the connection is ready, click the Record Measurement button to measure and record to the app in real time.
Fill out the questionnaire
If you want to provide the doctor with more accurate sleep status, you can go to the Home and click Fill Questionnaire .
Since sleep habits are often easy to change according to time, it is recommended to fill in the latest information once a month.
Troubleshooting
Please make sure that the Bluetooth is enabled on all devices. For Android users, please enable it together with the GPS location.
Wearable device part:
- Check whether the bluetooth symbol appears on the upper left of the wearable device.
- If not, enter the menu through the lower right button.
- The upper right button switches to Bluetooth.
- Then turn on the bluetooth through the lower right button.
- Use the upper right button to switch to the return symbol when finished.
- Finally, use the bottom right button to select to return to the main screen.
Apple users:
Go to Settings > Bluetooth to find the item named oCare100_MBT, click to connect.
Android users:
First go to Settings > Connected Devices > Connection > Bluetooth > Preferences to find the item named oCare100_MBT , click to connect
The device confirms that the bluetooth is turned on and still cannot connect, please follow the steps below to try to connect again
- Close the application completely (including background operation).
- Restart the wearable device.
- Go to Bluetooth settings to find the wearable device name and remove it.
- Follow the instructions to reconnect and pair.
Manual bluetooth connection
Apple users:
Go to Settings > Bluetooth to find the item named oCare100_MBT, click to connect.
Android users:
First go to Settings > Connected Devices > Connection > Bluetooth > Preferences to find the item named oCare100_MBT , click to connect
There was an error in registering an account.
You can check whether the format does not conform to the rules by checking the format below the text input box where the error occurs, and the password can be displayed by clicking the eye icon on the right.
Sync data waiting too long.
Under normal circumstances, it takes about 3-5 minutes to upload sleep data of 6-8 hours. If you do not upload sleep data every day, it will be accumulated and uploaded in the next synchronization, resulting in uploading. The time is longer, so it is recommended to upload daily to reduce the waiting time, and after uploading the data, the data in the wearable device will be automatically deleted to ensure that the capacity is sufficient for continued access.
If upload status the app is stuck for a long time, please completely close the wearable device and the app (including background operation), then restart the app and sync again.
No data after sync.
- 穿戴裝置並未開啟記錄模式： 請在睡前確認穿戴裝置是否已經開啟記錄模式，若有正確啟動，穿戴裝置右下方將出現攝影機的圖示，您也可以透過應用程式首頁的開始記錄來啟動，此時記錄的數據將會存取在穿戴裝置中，隔日記錄完成再同步數據至應用程式即可。
- 睡眠數據少於2小時： 若睡眠時間低於2小時，則無法計算出可供參考的ODI 3%指數，因無法於應用程式睡眠功能顯示分析報告資料。
After logging in, it shows that there is no network.
To use this app, you need to maintain an internet connection, especially to synchronize data and get sleep reports. If there is no internet connection, you will not be able to retrieve your data from the database. You can also connect via WiFi if you have no internet access.
Can't start sleep log from app.
Please restart the wearable device, and check the wearable device serial number (ver: X.XXX) after turning it on. If your version is lower than 5.202, you cannot start the sleep record through the app, please contact customer service to update it for you.