ZionCare Wearable Devices and App Tutorial
ZionCare Wearable Devices and App Tutorial
- Search for ZionCare on Google Play or App Store.
- You can download and install it.
- After the installation is complete, you can open the App.
- Select your mobile phone or email address to register and enter your name.A
- Then enter the details. The password must contain uppercase and lowercase English and numbers.
- Once you receive the verification code and enter it, you can complete your registration.
- Please log in first after installing the App.
- Just enable the permissions requested by the App.
- Install and open the App in the same way as iOS system.
- But the order will request permission first.
- Then login again.
- After opening ZionCare Ap, it will automatically detect whether Bluetooth is turned on. You can press Yes according to the guidance.
- Then turn on Bluetooth and select oCare100_MBT.
- At this time, the pairing code will appear on the device, enter it and press OK.
- After completion, a blue icon will appear on the upper right side of the phone, and a connection icon will appear on the upper left side of the device.
- There is also another way to pair Bluetooth, which is to turn on Bluetooth according to the guidance.
- Then return directly to the ZionCare App and the system will automatically search for the device name.
- Confirm that the phone and device icon are connected.
- Switch to the measurement page and wait for the device to be ready. When ready, click the card button above to record the measurement immediately.
- Please keep your body stable for 5 seconds after starting the measurement.
- After the measurement is completed, you can see the data immediately, and click OK to return.
- Click on the card below to record and measure resting heart rate.
- Please keep your body stable for 1 minute after starting the measurement.
- After the measurement is completed, it will automatically return to the measurement page and display the resting heart rate data on the card below.
- Click on your personal page and scroll to the bottom.
- Fill out three questionnaires in sequence. The STOP BANG questionnaire can assess sleep apnea, the ESS questionnaire can assess the degree of sleepiness, and the ISI questionnaire can assess the degree of insomnia.
- After filling in, you can see the last submission timestamp. If you make a mistake, you can refill it.
- Confirm that ZionCareApp is connected to the wearable device. The blue icon on the upper right indicates that it is connected.
- Click to start recording to put the wearable device into recording mode. After clicking OK, you can move the phone or turn it off. Data synchronization can be turned on again the next day.
- There is no icon in the lower right corner of the wearable device before it enters recording mode.
- After sleeping one night with the wearable device on, click Sync Data on the homepage.
- Click Start to start uploading. Please do not keep your phone too far away from the wearable device during the process. The following screen will be displayed while the wearable device is uploading.
- After uploading, click OK to return.
- Click to fill in the sleep log on the homepage.
- After selecting a recording item and then selecting a time point, activities can be recorded according to units.
- Switch to the sleep record to add sleep information. The first card records the time you go to bed and go to bed, the second card records the number and time of getting up, and the third card records the time you wake up and get out of bed.
- Click on a date to browse past records or edit them.
- Switch to the sleep page to view all reports.
- Click on the date to browse the sleep report content of that day.
- Click the upper right button to share your sleep report.
- Switch to the Trends page to browse sleep trends.
- Adjust the band at a suitable length.
- The edge of the watch should not extend beyond or cover the ulnar styloid process.
- After wearing it, the back side needs to be close to the skin of the wrist, and it will not move forward or backward with slight shaking to wear it correctly.
- Press the spring leaves on both sides of the clasp and pull up to remove the device.
- Pinch the device while pulling away from the casing, and remove the device and casing separately.
- Plug in the Micro USB cable to charge, and the device can be fully charged in about 3 hours.
- Just put the device back after charging is complete.
FAQ
Sync data waiting too long.
Under normal circumstances, it takes about 3-5 minutes to upload sleep data of 6-8 hours. If you do not upload sleep data every day, it will be accumulated and uploaded in the next synchronization, resulting in uploading. The time is longer, so it is recommended to upload daily to reduce the waiting time, and after uploading the data, the data in the wearable device will be automatically deleted to ensure that the capacity is sufficient for continued access.
If upload status the app is stuck for a long time, please completely close the wearable device and the app (including background operation), then restart the app and sync again.
No data after sync.
- The wearable device does not have recording mode turned on:
Please confirm whether the watch device has turned on the recording mode before going to bed. If it is activated correctly, a camera icon will appear at the bottom right of the watch device. You can also click Record Now on the Home of the app to start the recording mode. The data recorded at this time will be accessed in the watch device, and the data can be synchronized to the application after the recording is completed every other day.
- Sleep data less than 2 hours:
If the sleep time is less than 2 hours, the ODI 3% index for reference cannot be calculated, because the analysis report data cannot be displayed in the sleep function of the app.
After logging in, it shows that there is no network.
To use this app, you need to maintain an internet connection, especially to synchronize data and get sleep reports. If there is no internet connection, you will not be able to retrieve your data from the database. You can also connect via WiFi if you have no internet access.
Can't start sleep log from app.
Please restart the wearable device, and check the wearable device serial number (ver: X.XXX) after turning it on. If your version is lower than 5.202, you cannot start the sleep record through the app, please contact customer service to update it for you.
藍芽配對問題
如何排除oCare Pro 100無法自動在App內完成藍芽配對問題？
當您同時開啟oCare Pro 100及App時，若二者無法自動完成藍芽配對, 請按下列步驟操作：
(1) 請確認oCare Pro 100 螢幕右上角是否有顯示藍芽圖示。
(2) 若沒有顯示藍芽圖示，請按下oCare Pro 100右側下方按鈕，進入控制選單。
(3) 在控制選單內，上方按鈕可選擇控制項目，下方按鈕可開啟或關閉控制項目。請使用上方按鈕移動至藍芽圖示，再使用下方按鈕開啟藍芽功能。
接著，請確認手機的藍芽是否已開啟，若oCare Pro 100及手機藍芽皆已確認開啟，仍無法配對連線，請接續按下面步驟操作：
iOS手機
(1) 將App完全關閉，不要在背景執行，同時也將oCare Pro 100關機，接著進入iOS手機的設定 
。
(2) 畫面向下滑動，找到ZionCare，點擊後進入。
(3) 確認藍芽及行動數據是否都已被啟用，若否，請將它們啟用。
(4) 退出設定，開啟App並登入，將oCare Pro 100開機，進行配對流程。
若嘗試過上述步驟後, 仍有App及oCare Pro 100藍芽配對連線問題，請再按忘記裝置重新配對步驟操作。
(1) 將App完全關閉，不要在背景執行，同時也將oCare Pro 100關機，接著進入iOS手機的設定進入設定後，點選藍芽右側的開啟字樣。
(2) 點選oCare100_MBT右側的 i 圖示。
(3) 點選忘記此裝置設定，再點選忘記裝置裝定。
(4) 退出設定，開啟App並登入，將oCare Pro 100開機，進行配對流程。
Android手機
(1) 將App完全關閉，不要在背景執行，同時也將oCare Pro 100關機，接著進入Android手機的設定。
(2) 將畫面向下滑動，找到應用程式，點擊後進入。
(3) 進到應用程後，將畫面向下滑動找到ZionCare，點擊後進入。
(4) 進入ZionCare後，找到權限管理，點擊後進入。
(5) 進入權限管理後，將位置資訊及鄰近裝置皆設為允許。
(6) 退出手機的設定服務，開啟App並登入，將oCare Pro 100開機，請確認App及oCare Pro 100是否可以自動配對。
若嘗試過上述步驟後, 仍有App及oCare Pro 100藍芽配對連線問題，請再按忘記裝置重新配對步驟操作。
(1) 將App完全關閉，不要在背景執行，同時也將oCare Pro 100關機，接著進入Android手機的設定，找到藍牙選項，點擊後進入。
(2) 在藍芽服務內的配對裝置清單中找尋oCare100_MBT，並點擊其右側的齒輪圖示。
(3) 點擊清除，將oCare100_MBT從配對裝置單中清除。
(4) 退出手機的設定服務，開啟App並登入，將oCare Pro 100開機，進行配對流程。
睡眠資料記錄問題
為什麼需要同意授予位置權限當使用oCare Pro 100和Android裝置進行藍配對?
任何藍芽裝置和Android手機連線時，Android系統會要求同意授予位置權限作為隠私保護。由於oCare Pro100使用藍芽傳輸資料，ZionCare App於Android上使用時因此被迫要求取得同意授予位置權限。ZionCare App 不會主動要求任何非必要的隠私同意許可。
1. 如何排除同步數據時等待時間過長問題?
正常情況下，6 ~ 8小時的夜間睡眠記錄，約需3 ~ 5分鐘的上傳時間。成功完成資料上傳後，oCare Pro 100內的資料記錄會被完全清空。因此，若未每日定時進行資料上傳，而是累積多天的資料才進行資料上傳，則需等待較長的時間，並視累積資料的天數，決定等待時間的長短。
若是同步數據畫面底下的資料讀取進度白色長條，長時間停留在相同位置，請將App完全關閉(不要在背景執行)，手錶關機，再次開啟App，待App進入到首頁畫面後再將手錶開機，重新執行同步數據流程。
2. 為什麼同步數據後，在睡眠功能項下沒有資料?
- 手錶記錄功能未被開啟：
睡前配戴手錶後，請確認手錶的記錄功能已被開啟，手錶視窗右下角出現攝影機圖示，表示記錄功已開啟，手錶所量測到的資料皆會被保存在手錶的記憶體內。若手錶視窗右下角沒有攝影機圖示，請打開App，在首頁點擊開始記錄按鈕，可開啟手錶記錄功能。 - 睡眠時間低於2小時：
若睡眠時間低於2小時，則無法計算出可供參考的ODI 3%指數，因無法於App睡眠功能顯示分析報告資料。
App問題
- 為什麼當我登入時出現錯誤訊息無網路?
在App內使用同步數據功能，以及所有分析資料呈現，都需和資料庫連線，以進行資料上傳及資料分析，請確認在使用App時，手機的行動數據或WiFi已開啟，並處於連線狀態。 - 為什麼點擊首頁內的開始記錄按鈕oCare Pro 100沒有開啟記錄功能(手錶視窗右下角沒有出現攝影機圖示)?
請將手錶關機，再重新開機，在開機畫面下面可看到手錶韌體版號，ver：X.XXX，若手錶韌體版號低於ver：5.202，則該手錶無法支援使用App開啟記錄功能。請聯絡我們，我們將為您提供韌體更服務。
How to use the wearable device?
Device wear
Adjust the band at a suitable length.
Don't let the device edge over or cover the wrist bone.
Clasp the folding buckle. Please note that the device needs to wear snugly against the skin and won't move back and forth when you swing your arm.
Press reeds at the side of folding buckle and pull up. Then, the device can be removed.
Device operation
Long press the button at the bottom right of the wearable device to turn it on, please pay attention to whether the battery is sufficient.
After power on, the button on the lower right side of the wearable device can switch to the menu and select menu items.
After powering on, the button on the upper right side of the wearable device can switch the screen of time and detection mode, and can also switch options in the menu.
Wearable check
After wearing, please click Record Now through the ZionCare App to enter the measurement mode.
The SpO2 should be between 95%~100%. (Below 90% is considered lower than normal.)
Pulse rate should be between 60/bpm~100/bpm.
Respiratory rate should be between 12/rpm~16/rpm.
Get the best results
The way of wearing is the link that most directly affects the monitoring results, please pay attention to these points:
- When wearing, confirm the tightness of the wearing, and ensure that the wearing device is in parallel with the skin to improve the monitoring accuracy.
- The wearing position should be behind the wrist bone. If it cannot fit the skin, it can be moved to the upper part of the arm.
- The ZionCare wearable device is a monitoring device specially made for sleep, and the monitoring should be done during stillness or sleep as much as possible.
For a small number of users, some factors may cause the measurement to be inaccurate:
- Skin blood flow, if the blood flow is too low due to the surrounding environment, it may affect the monitoring of blood oxygen concentration, such as too cold in winter.
- Skin changes, such as temporary or permanent skin changes such as tattoos, may also affect the monitoring results of the wearable device.
- If the body movement is not still and relaxed during the measurement, it will also make it difficult for monitoring to judge the current physical condition, such as arm force, shaking, etc.
- The heart rate is too high. If your pulse rate at rest is higher than 150/bpm, it will not be able to monitor effectively. Normally, it should be between 60/bpm~100/bpm.
How to install the ZionCare application?
Install the application
Apple users:
Go to the App Store and search for the ZionCare App to download and install.
Android users:
Go to Google Play and search for ZionCare App to download and install.
Enable bluetooth transfer permission
After the installation is complete, the ZionCare app needs to turn on the Bluetooth transfer permission to upload the wearable device data to the app.
Create an account
If you don't have an account, you can sign up by clicking Create Account after entering the app .
Fill in the account information
When registering an account, you need to fill in basic data such as gender and birthday.
Sign in
If you have already registered an account, you can go back to the login screen to log in.
How to connect the wearable device to the application?
Device pairing
Turn on the wearable device and the app, and confirm that the Bluetooth function is turned on, and the device can be automatically connected via Bluetooth. The first pairing requires a 6-digit verification code, which will be displayed on the screen of the wearable device. , enter and click to match.
Help:
- How to use the wearable device?
- The wearable device cannot be connected.
Device connection
If the connection is successful, you can see that the bluetooth symbol on the upper left of the wearable device turns into a double arrow symbol, and the wearable device icon on the upper right of the app will also switch to blue. If only the bluetooth symbol is displayed, it means that the wearable device has turned on the bluetooth. function, but not connected to the app, just open the app and keep it connected.
Help:
- How to use the wearable device?
- The wearable device cannot be connected.
How to record sleep and get reports?
Record data
You can start recording data through the menu of the wearable device, or through the start recording button on the home page of the application. If you enable it through the application, please make sure that the wearable device is connected.
Help:
- How to use the wearable device?
- The wearable device cannot be connected.
Synchronous data
After data collection is complete, you can go to the homepage of the app and click the Sync Data button to upload. At the same time, the wearable device will display the uploading icon. Please do not interrupt the operation at this time, and please keep the connection during the operation.
Help:
- How to use the wearable device?
- Sync data waiting too long.
Start sync
Click the Start button on the screen.
Let stand for 5-10 minutes to upload data.
This screen will appear when complete.
Sleep report
After the upload is complete, you can go to sleep and click the dark round button to view the sleep report of the day.
Detailed data
Through the data switch above, in addition to the overview information, you can also browse according to the blood oxygen concentration, pulse and respiratory rate respectively. The share button on the upper right can also share the report with others.
Report share
After clicking Share, the share list will open. The options in the list vary according to the apps installed on the phone. Common options are: Line, Mail, Messenger, etc.
Take Line as an example. After clicking it, you can choose to send it to an individual or a group, and you can enter a sharing message below.
The shared sleep report can be confirmed in Line after completion.
Sleep trends
When enough sleep data is collected, you can go to Trends to view changes over time.
Set measurement
First, check the connection status of the wearable device.
And switch the wearable device to measurement mode.
Record measurements
When the connection is ready, click the Record Measurement button to measure and record to the app in real time.
Fill out the questionnaire
If you want to provide the doctor with more accurate sleep status, you can go to the Home and click Fill Questionnaire .
Since sleep habits are often easy to change according to time, it is recommended to fill in the latest information once a month.
Troubleshooting
Please make sure that the Bluetooth is enabled on all devices. For Android users, please enable it together with the GPS location.
Wearable device part:
- Check whether the bluetooth symbol appears on the upper left of the wearable device.
- If not, enter the menu through the lower right button.
- The upper right button switches to Bluetooth.
- Then turn on the bluetooth through the lower right button.
- Use the upper right button to switch to the return symbol when finished.
- Finally, use the bottom right button to select to return to the main screen.
Apple users:
Go to Settings > Bluetooth to find the item named oCare100_MBT, click to connect.
Android users:
First go to Settings > Connected Devices > Connection > Bluetooth > Preferences to find the item named oCare100_MBT , click to connect
The device confirms that the bluetooth is turned on and still cannot connect, please follow the steps below to try to connect again
- Close the application completely (including background operation).
- Restart the wearable device.
- Go to Bluetooth settings to find the wearable device name and remove it.
- Follow the instructions to reconnect and pair.
Manual bluetooth connection
Apple users:
Go to Settings > Bluetooth to find the item named oCare100_MBT, click to connect.
Android users:
First go to Settings > Connected Devices > Connection > Bluetooth > Preferences to find the item named oCare100_MBT , click to connect
There was an error in registering an account.
You can check whether the format does not conform to the rules by checking the format below the text input box where the error occurs, and the password can be displayed by clicking the eye icon on the right.
Sync data waiting too long.
Under normal circumstances, it takes about 3-5 minutes to upload sleep data of 6-8 hours. If you do not upload sleep data every day, it will be accumulated and uploaded in the next synchronization, resulting in uploading. The time is longer, so it is recommended to upload daily to reduce the waiting time, and after uploading the data, the data in the wearable device will be automatically deleted to ensure that the capacity is sufficient for continued access.
If upload status the app is stuck for a long time, please completely close the wearable device and the app (including background operation), then restart the app and sync again.
No data after sync.
- The wearable device does not have recording mode turned on:
Please confirm whether the watch device has turned on the recording mode before going to bed. If it is activated correctly, a camera icon will appear at the bottom right of the watch device. You can also click Record Now on the Home of the app to start the recording mode. The data recorded at this time will be accessed in the watch device, and the data can be synchronized to the application after the recording is completed every other day.
- Sleep data less than 2 hours:
If the sleep time is less than 2 hours, the ODI 3% index for reference cannot be calculated, because the analysis report data cannot be displayed in the sleep function of the app.
After logging in, it shows that there is no network.
To use this app, you need to maintain an internet connection, especially to synchronize data and get sleep reports. If there is no internet connection, you will not be able to retrieve your data from the database. You can also connect via WiFi if you have no internet access.
Can't start sleep log from app.
Please restart the wearable device, and check the wearable device serial number (ver: X.XXX) after turning it on. If your version is lower than 5.202, you cannot start the sleep record through the app, please contact customer service to update it for you.
